Absolutely horrific experience. My dog was dragged forcefully into the room without me. I had no choice but to talk about his health issues in front of everybody in the waiting room . After their 'head to toe' check up they didn't notice lumps on his belly that are sticking out neither his front teeth which are hanging on a tread. Say well out from the 'care' like this.

Took my cat to city vets in march for his booster injection the place was like a building site took him back last week ( September) even worse with workmen and tools all over the place.My cat had an open sore on his leg which they didn't know what it was they gave me cream to apply I asked if it was dangerous because of the cat licking it to be told go to a pet shop they sell protective cones .I was charged £49 when I read the instructions for the cream it was for dogs only and no way to be used for cats .Raging is an understatement never take a pet there again . F Jack

We had a positive day with our dog here, we recently visited another vet who is mentioned in some negative reviews for here but our dogs behaviour there was very unusual, compared to his good behaviour here at city vets. We wanted to change vets due to peoples opinions on this vets and some negative reviews we have seen, but until something happens to us personally.. we wont try change again. I have experienced both vets and my preference is here. Here at city vets each staff member talked to our dog in a calming, friendly manner, even the receptionist did. He was nervous about going into the room with the vet but they didn’t force him into it and the vet actually came out to him. Communication is important for the owners but it is just as important for the animal who's seeking treatment (no one spoke to our dog in the other vets) The staff’s attitude here really made a difference for our dogs experience, well so I believe. On our first visit here a year ago we weren't as keen, I do think it depends on the vet you get that day, but thats a more personal thing and nothing to do with professionalism. Other than that, they get the job done.

Good diagnosis and care advice. Couldn't go into the vet with our cat and had to wait outside. There is no outside sign; we only found it because we could hear dogs barking.

I had a dreadful experience with my 16-year-old Lhasa Apso. He had been visiting this clinic for several years and developed a bleeding issue in his mouth. I brought him down to be told it was his teeth and it’s a non emergency so we scheduled it an extraction for a few days. The following day, the bleeding returned. Peter, seemed very hesitant to take him in again, even saying, “he won’t bleed out like” as he brought my dog in that morning. I called at 2 PM as instructed, and they assured me everything was fine, telling me to pick him up at 6:30 PM. When I arrived, I was met by the veterinarian who informed me there was nothing more they could do, right in the middle of the shopping center, without any privacy. Honestly, this was the worst experience I have ever had. Their approach to the situation was shocking; they were clueless about what had happened to my dog and their lack of compassion in handling it was horrendous. They had to call the main vet from another location, meaning they already knew what was going to happen before 6:30 PM. When we were finally taken into the room, just moments after my dog had been given the injection , a staff member came in to discuss the costs of cremation and showed me various urns also incorrectly stating he was 15 and a Shitzu. It was unbearable; while saying goodbye is never easy, this was far from what I had expected. After visiting other local vets, the contrast is striking. Take care of your furry friend and steer clear of this veterinary clinic.