City Vets Ravenhill Road

City Vets Ravenhill Road is part of City Vets, an independent veterinary practice established in 2007 with multiple branches. The clinic offers routine veterinary care alongside emergency care, health care plans, and a veterinary nurse training role. Recent feedback is mixed: some owners describe kind staff, clear explanations, and good outcomes, while others report problems with communication, follow-up, and consultation handling.

Services

•General veterinary care including consultations, vaccinations, neutering, dental treatment, microchipping, and worm and flea treatments.
•Surgery and procedural care are part of the clinic’s offering. Recent reviews mention spaying, planned hernia surgery discussions, and a sedated cat grooming appointment.
•Emergency care is listed, with structured information indicating emergency veterinary services (24/7 or extended hours).
•Preventive support includes health care plans.
•Case examples mentioned by owners include help with an older dog recovering from gastroenteritis, a behaviour/aggression consultation for a cat, routine vaccination visits, and post-op check-ups.
•The branch is also described as a Veterinary Nurse Training facility. Reviews also note a large retail area with plenty of stock.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Review examples include £30 for a consultation and £100 for a sedated cat grooming visit; opinion on value is mixed, with one older review describing fees as low compared with other vets and some recent complaints feeling charges did not match the service received.

People

Rachael (receptionist) is the only staff member named in reviews, in a negative account about a phone call concerning forwarding medical records. More broadly, reviews mention vets, nurses, and reception staff, with some owners praising the team as caring and helpful, while others describe rushed communication or abrupt interactions.

Reviews

Google reviews: 4.4/5 from 386 reviews.

•Recent feedback shows a clear split between satisfied long-term clients and unhappy owners reporting service problems.
•Positive comments mention caring staff, clear explanations around a spay procedure, a dog returning happily for a post-op check-up, successful support for an older dog with gastroenteritis, and a well-stocked store.
•Negative themes include poor follow-up, appointments or records not being handled properly, and frustration with communication at reception.
•Several reviewers were unhappy about not being present during consultations or felt visits were rushed, and a few reviews raise more serious concerns about diagnosis, vaccine handling, or aftercare.

Reviews for City Vets Ravenhill Road

Note: Showing the 10 most recent Google reviews out of 386 we track in total. Recent reviews may not be representative of overall sentiment.

Nicole Crymble

3 weeks ago

Would give one star if I could. We had our cat ‘groomed’ here on 13/06/2023, we left her in at 0830, the treatment requires sedation and is something our cat gets done yearly. We always get a lions mane shave (please google to see what a lions shave looks like and tell me how the images below detail that). I contacted the vet at 2pm to be told she hadn’t been done yet, fair enough if they were extremely busy. But no apologies given to the late administration of sedation and total rushed job they left our cat in. I couldn’t see into the carrier properly on collection and when I got home and seen the mess they made I was horrified they charged us £100 for this!!! I contacted the vets and spoke with the most ignorant, unapologetic receptionist who was arguing with me saying ‘well the veterinary nurse is saying otherwise and disagrees with you’ never in my days have I encountered such incompetence and ignorance for a service provided. The manager was unavailable to speak to, no refund or a repeat service to rectify the issue was offered. The receptionist was argumentative and quite frankly was a total waste of my time even trying to put across my point. They were clearly very busy and done a rushed job and panned it off as nothing out of the ordinary. Will not return not recommend this place to anyone!

Tracey Towers

1 month ago

Took my son's staffy to get spayed. Great with us and the dog. They explained everything. The dog still was happy to come back for her checkup after getting spayed.

Tomasz Jakobiak

2 months ago

Very good

Cirith Coldwrld

I've been going to City Vets for decades because of the convenience of its location yet now the waiting area is extremely uncomfortable especially if I'm waiting near a hour with my cat stuck in a carrier all stressed out. They have have a good track record of giving the wrong diagnosis, from learning dogs dying from wrong meds, and my cats having given tablets that harmed and almost killed them. so if you really love your best friends I would seek better alternatives and steer clear!!

Stewart Farrell

3 months ago

No follow-up regarding my dogs planned hernia operation despite me contacting them on several occasions to find out what the delay was about. Prescribed parrifin to soften his stools and recommended hernia operation AND castration (he is 10yrs) at the same time. This was back in early December and since then I had to bring him to Vetsnow emergency just before Christmas. I will be reporting them for lack of duty of care and also claiming for the expenses that bringing him to the emergency vets has cost me. Furthermore, when I brought him in for his vaccine the incompetent female vet injected the oral vaccine subcutaneously which put him at a risk of a serious adverse effect and may have effected his liver function. Having brought him to the emergency vets, I was told by them that they would have let my current vets (Belfast City Vets, Ravenhill Road) aware that he had been seen by them, but they didn't have the professionalism, decency or courtesy to follow this up with me. I WOULD AVOID.

Robert Thomson

Large store with plenty stock.

Stephen Mccarragher

4 months ago

ann brown

I have always taken my pets to city vets Ravenhill Road but when I moved to Comber I thought I would save time and take my cat to vets in Comber big mistake I didn't find them caring I thought they were rude ( not the reception staff they were very nice ) but I'm not sure if the lady I dealt with was a vet or a nurse but all I can say is I definitely won't be back. I won't be changing from City vets Ravenhill Road again all the staff there are really nice and caring

Gerard Flanagan

7 months ago

Craig Potts

8 months ago

Been with City Vets for years & have always been satisfied with the service provided until recently when I attended thier Shore Road branch . A nurse weighed.my dog as usual & asked what Arthur's problem was. So far so good. She told me the vet will him shortly. About 5 minutes passed and the nurse reappeared and said she would take Arthur to see the vet. Strange I thought that I wasn't asked to accompany him. Anyway I let it go. When she reappeared with Arthur after the consultation she started to convey what the vet had said. The reception area was busy & nosey and it was difficult to hear and concentrate on what she was telling me. Fast forward a couple of days. I rang the Ravenhill Road branch which is my local one & enquired was this not accompanying your dog to see the vet a new policy to b e told that if the head vet had a lot of patients to see then yes that would be the policy. Unbelievable. Will be leaving the practice on Monday unfortunately as I need to be with my dog when seeing a vet. I have never heard the like of it before. Sorry City Vets you have lost a long time costumer