City Vets Ravenhill Road – Vets in Belfast
Clinic Overview
City Vets Ravenhill Road is part of City Vets, an independent veterinary practice established in 2007 with multiple branches. The clinic offers routine veterinary care alongside emergency care, health care plans, and work as a veterinary nurse training facility. Owner feedback remains mixed overall, with praise for caring staff and clear explanations in some cases, but a noticeable run of recent complaints about communication, follow-up, and how some consultations were handled.
Services
- •General veterinary care including consultations, vaccinations, neutering, dental treatment, microchipping, and worm and flea treatments.
- •Surgery and procedural care are part of the clinic’s offering. Owner examples include a spay procedure, planned hernia surgery discussions, and a sedated cat grooming appointment.
- •Emergency care is listed, with structured information indicating emergency veterinary services (24/7 or extended hours).
- •Preventive support includes health care plans.
- •Recent care examples mentioned by owners include help with an older dog recovering from gastroenteritis, a behaviour/aggression consultation for a cat, routine vaccination visits, and post-op check-ups.
- •The branch is also described as a Veterinary Nurse Training facility. Reviews also mention a large retail area with plenty of stock.
Pricing
Available published prices indicate the clinic sits below average relative to similar practices. Review examples include £30 for a consultation and £100 for a sedated cat grooming visit. Comments on value are mixed: some owners have felt the clinic was reasonably priced, while others felt charges did not match the service they received.
People
Rachael (receptionist) is the only staff member named in reviews, in a complaint about a phone call concerning forwarding medical records. Another recent review also criticises an unnamed receptionist. More broadly, owners refer to vets, nurses, and reception staff, with some describing the team as caring and helpful and others reporting abrupt or rushed communication.
Reviews
Google reviews: 4.4/5 from 393 reviews.
- •Recent written feedback leans negative, even though the overall rating remains solid. The strongest complaints focus on reception attitude, poor follow-up, and difficulty getting issues resolved after visits.
- •Positive comments still mention kind, caring staff, clear explanations around a spay, a dog returning happily for a post-op check-up, and the branch’s well-stocked store.
- •Several owners were unhappy about not being present during consultations or felt appointments were rushed, especially when trying to explain ongoing concerns about their pet.
- •A smaller number of reviews raise more serious concerns about diagnosis, vaccine handling, treatment decisions, and aftercare, while others describe long waits or delayed communication around planned procedures.
