City Vets Kennedy Centre – Vets in Belfast
Clinic Overview
City Vets Kennedy Centre is part of City Vets, which its website describes as an independent veterinary practice with multiple clinics. Based on the clinic’s stated offering, it’s set up for routine care (vaccinations, consultations, neutering, microchipping, parasite treatments), dental work, health care plans, and emergency care.
Recent reviews describe a mixed experience that seems to vary by visit and, in one review, “depends on the vet you get that day.” Specific positives include staff adapting their approach for a nervous dog (not forcing the dog into the consult room; vet came out to the dog) and “good diagnosis and care advice.” Specific negatives include owners raising concerns about privacy and communication (discussing health issues in a public waiting area; being told difficult news “in the middle of the shopping center”) and about clinical handling/decisions (a “head to toe” check reportedly missing obvious issues; concerns about medication suitability for a cat).
Services
From the clinic website summary
- •Consultations
- •Vaccinations
- •Neutering
- •Dental treatment
- •Microchipping
- •Worm & flea treatments/sales
- •Emergency care
- •Health care plans
From reviews (examples of what owners brought pets in for / what was discussed)
- •Booster injection for a cat
- •Skin/leg sore assessment and topical treatment provided (owner later questioned suitability)
- •Dental extraction scheduled for a dog with mouth bleeding/teeth issues (owner describes an adverse, distressing outcome)
Other structured clinic data
- •Listed as a Veterinary Nurse Training facility
Pricing
- •One reviewer reports being charged £49 (context: visit for a cat with an open sore; cream supplied).
People
- •“Peter” (veterinarian) is named in one review. That reviewer describes him as hesitant to re-admit their dog when bleeding recurred and quotes him saying, “he won’t bleed out like.” (This is one account; no other reviews mention him by name.)
No other staff are named, but reviews describe staff behaviour in concrete terms
- •One owner describes multiple staff members (including reception) speaking to their nervous dog in a calming, friendly manner, with the vet coming out to the dog rather than forcing the dog into the room.
- •Other owners describe problems with privacy and sensitivity, including being asked to discuss health issues in the waiting area and being approached about cremation costs/urns immediately after an injection, with incorrect details about the pet.
Reviews
Google rating: 4.2 stars from 443 reviews. “”
- •Handling nervous pets: one owner highlights staff taking a slower, less forceful approach (vet came out to the dog; staff spoke calmly).
- •Privacy and communication: multiple reports describe difficult conversations happening in public spaces (waiting room / shopping-centre area) rather than privately.
- •Concerns about clinical thoroughness and appropriateness: examples include a “head to toe” check allegedly missing visible lumps/teeth issues, and a cat owner alleging they were given a cream whose instructions said it was for dogs only.
- •Environment during visits: one owner describes the premises as “like a building site,” with workmen and tools present on multiple visits.
- •Access by phone/signage: one review alleges the phone wasn’t answered; another mentions difficulty finding the clinic due to no outside sign (they found it by hearing dogs).
Special Services
Animals Treated at City Vets Kennedy Centre
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – City Vets Kennedy Centre
Opening Hours
Hours
Reviews for City Vets Kennedy Centre
Note: Showing the 5 most recent Google reviews out of 443 we track in total. Recent reviews may not be representative of overall sentiment.
Stephen Mccarragher
a month ago
Dalia D
2 months ago
Absolutely horrific experience. My dog was dragged forcefully into the room without me. I had no choice but to talk about his health issues in front of everybody in the waiting room . After their 'head to toe' check up they didn't notice lumps on his belly that are sticking out neither his front teeth which are hanging on a tread. Say well out from the 'care' like this.
Dalia D
a week ago
Absolutely horrific experience. My dog was dragged forcefully into the room without me. I had no choice but to talk about his health issues in front of everybody in the waiting room . After their 'head to toe' check up they didn't notice lumps on his belly that are sticking out neither his front teeth which are hanging on a tread. Say well out from the 'care' like this.
mary glennon
3 months ago
fraser jack
a month ago
Took my cat to city vets in march for his booster injection the place was like a building site took him back last week ( September) even worse with workmen and tools all over the place.My cat had an open sore on his leg which they didn't know what it was they gave me cream to apply I asked if it was dangerous because of the cat licking it to be told go to a pet shop they sell protective cones .I was charged £49 when I read the instructions for the cream it was for dogs only and no way to be used for cats .Raging is an understatement never take a pet there again . F Jack
fraser jack
3 months ago
Took my cat to city vets in march for his booster injection the place was like a building site took him back last week ( September) even worse with workmen and tools all over the place.My cat had an open sore on his leg which they didn't know what it was they gave me cream to apply I asked if it was dangerous because of the cat licking it to be told go to a pet shop they sell protective cones .I was charged £49 when I read the instructions for the cream it was for dogs only and no way to be used for cats .Raging is an understatement never take a pet there again . F Jack
Joseph Madden
5 months ago
Won't Answer their phone probably closed down heard very many bad reports
P A
4 months ago
We had a positive day with our dog here, we recently visited another vet who is mentioned in some negative reviews for here but our dogs behaviour there was very unusual, compared to his good behaviour here at city vets. We wanted to change vets due to peoples opinions on this vets and some negative reviews we have seen, but until something happens to us personally.. we wont try change again. I have experienced both vets and my preference is here. Here at city vets each staff member talked to our dog in a calming, friendly manner, even the receptionist did. He was nervous about going into the room with the vet but they didn’t force him into it and the vet actually came out to him. Communication is important for the owners but it is just as important for the animal who's seeking treatment (no one spoke to our dog in the other vets) The staff’s attitude here really made a difference for our dogs experience, well so I believe. On our first visit here a year ago we weren't as keen, I do think it depends on the vet you get that day, but thats a more personal thing and nothing to do with professionalism. Other than that, they get the job done.
Robert Miller
6 months ago
Good diagnosis and care advice. Couldn't go into the vet with our cat and had to wait outside. There is no outside sign; we only found it because we could hear dogs barking.
Ciara McMenamin
7 months ago
I had a dreadful experience with my 16-year-old Lhasa Apso. He had been visiting this clinic for several years and developed a bleeding issue in his mouth. I brought him down to be told it was his teeth and it’s a non emergency so we scheduled it an extraction for a few days. The following day, the bleeding returned. Peter, seemed very hesitant to take him in again, even saying, “he won’t bleed out like” as he brought my dog in that morning. I called at 2 PM as instructed, and they assured me everything was fine, telling me to pick him up at 6:30 PM. When I arrived, I was met by the veterinarian who informed me there was nothing more they could do, right in the middle of the shopping center, without any privacy. Honestly, this was the worst experience I have ever had. Their approach to the situation was shocking; they were clueless about what had happened to my dog and their lack of compassion in handling it was horrendous. They had to call the main vet from another location, meaning they already knew what was going to happen before 6:30 PM. When we were finally taken into the room, just moments after my dog had been given the injection , a staff member came in to discuss the costs of cremation and showed me various urns also incorrectly stating he was 15 and a Shitzu. It was unbearable; while saying goodbye is never easy, this was far from what I had expected. After visiting other local vets, the contrast is striking. Take care of your furry friend and steer clear of this veterinary clinic.
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