City Vets Kennedy Centre

- Recent feedback is mixed but leans negative overall, although there are clear positives about friendly customer service, caring treatment and good handling of anxious dogs. - Communication and professionalism are recurring concerns, including difficulty getting calls returned, confusion over medication and pricing, and frustration with how concerns were addressed. - Privacy comes up repeatedly, with several owners unhappy that sensitive conversations or treatment happened in public areas rather than in a private consulting space.

Services

•Routine and preventive care: consultations, vaccinations, neutering, microchipping, and worm and flea treatments.
•Dental treatment: the clinic offers dental work; recent examples include a dog being scheduled for a dental extraction after ongoing mouth bleeding and tooth problems.
•Emergency care and ongoing support: emergency care is listed, alongside health care plans for regular preventive care.
•Recent examples from visits: reviews mention a cat booster injection, assessment of a cat’s leg sore with cream supplied, and appointments for nervous dogs, including one case where staff spoke calmly and the vet came out to the dog rather than forcing him into the consult room.
•Training role: the practice is listed as a Veterinary Nurse Training facility.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Review comments on value are mixed: one recent customer said the prices are very good, while others complained about charges in the context of poor experiences, including £49 for a consultation and cream for a cat’s sore and £90 for three weeks of heart tablets.

People

Peter and Tamara are the only named vets mentioned in reviews. Other feedback refers more broadly to reception and clinical staff, with some owners praising a calm, friendly approach to nervous dogs and others criticising communication, professionalism and the handling of sensitive situations.

Reviews

Google rating: 4.2/5 from 445 reviews.

•Recent feedback is mixed but leans negative overall, although there are clear positives about friendly customer service, caring treatment and good handling of anxious dogs.
•Communication and professionalism are recurring concerns, including difficulty getting calls returned, confusion over medication and pricing, and frustration with how concerns were addressed.
•Privacy comes up repeatedly, with several owners unhappy that sensitive conversations or treatment happened in public areas rather than in a private consulting space.
•Some reviews question clinical judgement or follow-up, including concerns about missed problems, disputed diagnoses and treatment decisions; older comments also mention phone access, lack of outside signage and disruption during building works.

Natalie

2 months ago

** in response to the laughable response, 4 years later after the review was left, It's not professional that this was not responded to at the time, let alone trying to justify bad service. You closed books to ensure you could care for the animals you had, yet, many animals suffered, including mine, and the attitude and lack of professionalism from vetinary and reception staff is disgusting. You cannot use covid as an excuse, it effected us all, particularly those who work in health care, myself included. I would never imaging treating anyone how I was treated by your practice. It shouldn't matter if a specific vet was off, if there is a concern about an animals quality of life then any vet can respond to that concern, illnesses don't wait until specific vets return from their days off. The defensiveness is very poor and reflects badly on your practice. You should not have to fight to have adequate care for your pets. We moved to a different vetinary practice and my concerns were listened to, medication was changed and quality of life improved immediately - that says it all for me. I have nothing more to say and I will never ever recommend city vets to anyone. Extremely unprofessional & poor customer service all round. Constant lack of communication between reception & vet regarding medication and prices, receptions service was shocking on a few occasions, always an issue with repeat medication not being price matched correctly. Have to drag information out of them regarding your own pets treatment as they seem reluctant to tell you anything unless you keep asking questions (to which they get frustrated at). Very difficult to get a call returned from the vet even when you have concerns about the side effects a new medication is having. When I eventually got a call back I was met with rudeness from Tamara the vet, she was very annoyed about me ringing everyday for 4-5 days, I explained to reception I was really concerned about my dogs quality of life & how disoriented he was and each day I was told I'd recieve a call from her, but nothing. During the call she did apologise after explaining she was under pressure, which i accepted and thought we had moved on from that, then was very rude on a another occasion after asking for a referral for a specialist opinion, also took it upon herself to close our account without discussion and told to go elsewhere as I was never happy, this was actually a blessing in disguise as it has now opened my eyes as to how bad they actually are. (I have been with this vet for 10 years & only started having issues when needing regular treatment).

Reviews for City Vets Kennedy Centre

Note: Showing the 10 most recent Google reviews out of 445 we track in total. Recent reviews may not be representative of overall sentiment.

Sandra Bradshaw

1 month ago

This vets is amazing. My dog is so nervous and the girls that work here just love animals so much and my dog just loved them. Prices are so good Wouldn't use any other vets now

Peter Farrelly

Amazing customer service and really cared for my dog Buddy

San Chan

Siobhan Tracey

ERSPlease, for the sake of your pet, avoid this place. They are unprofessional, dirty and most certainly not patient friendly. I was told my dog had heart disease and was given heart tablets, at a cost of £90 for 3 weeks supply. This was "diagnosed" without a scan, blood tests or successful heart sounding( my dog was panting and distressed so they could not hear his heart). I went to another vet for a second opinion. They scanned my dog and found no evidence of heart disease or fluid around the heart. Blood tests showed another condition, which is highly treatable and manageable. The stress City Vets caused to our family was immense and unforgivable. We were basically told by them there was nothing they could do and advised us to put him in emergency overnight care, with their heads tilted to the side. By the way, we had no face to face consultation with an actual vet...everything was relayed through a vetinary assistant. Heart tablets were actually administered to my distressed dog in the public waiting area. This became a laughing pantomime with other customers, as my dog was spitting the tablets out! I am writing this because I don't want any other pet owner to experience this sloppy, dange rous and money grabbing practice. Update on 14.08.26 A reply from City Vets was received by me today...a year and a half approximately after the above visit. They have obviously been referring to a completely different dog! My dog, who has since passed away, did not visit the practice for 45 visits!!! There was no follow up scan either, as I engaged the services of another vet. This reply sadly reflects the disarray inherent in City Vets practice. Please get the right dog when replying to a review!

Bronagh Carlile

9 months ago

Stephen Mccarragher

11 months ago

Dalia D

1 year ago

Absolutely horrific experience. My dog was dragged forcefully into the room without me. I had no choice but to talk about his health issues in front of everybody in the waiting room . After their 'head to toe' check up they didn't notice lumps on his belly that are sticking out neither his front teeth which are hanging on a tread. Say well out from the 'care' like this.