City Vets Shore Road

City Vets Shore Road is part of City Vets, an independent veterinary practice established in 2007 with multiple clinics. The clinic offers routine care including vaccinations, microchipping, neutering and dental treatment, alongside emergency care and health care plans. Recent reviews highlight compassionate support in urgent and end-of-life situations, while also noting some problems with appointment availability.

Services

•Routine veterinary care: consultations, vaccinations, microchipping, neutering, dental treatment, and worm and flea products.
•Emergency and urgent care: the clinic offers emergency care, and recent reviews mention short-notice help for urgent cases, including a Saturday appointment for a dog with a mouth mass and an emergency procedure slot over the Christmas period.
•Serious illness and end-of-life support: reviews describe discussions around biopsy versus palliative care, clear communication during procedures, and kind support with euthanasia decisions.
•Ongoing care options: health care plans are listed by the clinic.
•Training facility: the practice is also noted as a Veterinary Nurse Training facility.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Reviews also lean positive on cost, with several owners describing prices as reasonable. One owner noted that going ahead with a planned biopsy would have cost about £300 more, but said the team recommended palliative care instead.

People

Recent reviews repeatedly praise Christina, a nurse, and Rachel on reception for being professional, friendly, and helpful. Reviews also mention a head vet nurse who called during a procedure to explain findings and talk through options. More broadly, owners often describe the wider team as kind, patient, and supportive.

Reviews

Google rating: 4.4/5 from 245 reviews.

•Recent feedback is mostly warm and appreciative, with owners saying the team are caring, helpful, and genuinely good with animals.
•Several reviews focus on compassionate end-of-life care, describing patient and empathetic support during euthanasia decisions after rapid illness.
•A detailed review describes quick help for an urgent case, clear communication during a procedure, and a conservative recommendation for palliative care rather than an extra biopsy.
•The main negative theme is appointment access, with one reviewer reporting surgery dates changed twice because of vet availability and repeated difficulty booking another appointment.

Reviews for City Vets Shore Road

Note: Showing the 10 most recent Google reviews out of 245 we track in total. Recent reviews may not be representative of overall sentiment.

James Jameson.

1 month ago

Stephen Mccarragher

4 months ago

jola smiecikowska

6 months ago

I would like to thank City Vet Shore Road for taking such good care of my cats. Special thanks to the wonderful nurse Christina and the receptionist Rachel. I can't find words to describe these two girls. They are always smiling, ready to help and very professional. Thanks to them, I feel very well cared for here.

Sina Pollin

Truthly love the animals, am very happy they are close by.

Margarita Lismore

7 months ago

Thank you City Vets l for your kind and compassionate care during a recent devastating and painful loss . Sadly Truffle , a much loved pet became very ill very quickly , and it was agonising to see her so weak and in so much distress .The staff at City Vets helped make the very painful decision to put her to sleep They were kind patient and very empathetic .Thank you . Goodbye little Truffle xxx

Paul

8 months ago

Very good and helpful

krzysztof t

9 months ago

Disappointed with the service. The surgery date for my pet was changed twice due to a lack of available vets which is very frustrating. I’ve also been trying to book an appointment for my second dog, but every time I call (every two weeks), I’m told to try again in a couple of weeks. No availability, no solutions. Absolutely ridiculous and unprofessional

Suzanne Ernst

1 year ago

We found a large mass in our little Luna’s mouth on Friday evening (20th Dec) and were panicked and distraught. City Vets Shore Road fitted her in for a check up first thing the next morning, on the Saturday. They scheduled Luna for a biopsy first thing Monday morning (23rd Dec), which I’m told was their only emergency appointment over the Christmas period and I’m so grateful that was available for her. While Luna was in surgery, the head vet nurse rang me to say that the vet had got a proper look at the mass and gave me the option to go ahead with the biopsy, but they recommended palliative care instead of putting her through the surgery. I chose the palliative care on their recommendation and I’m so grateful that they were straight up and so compassionate about the situation, they certainly could have made a good £300 more if they went ahead with the biopsy as agreed without saying anything. When I couldn’t just let her go on the operating table, they then fitted her in for euthanasia the next day, on Xmas Eve so we could have one last night with her. We were well looked after and Luna was treated like the little old queen she was, even though she was dreadfully sick during the procedure. She was running around playing and eating like a champ on Friday, and she was gone by Tuesday. As you can imagine, it was an incredibly quick and painful few days and my partner and I were well supported by all of the staff, even the lovely girl on reception was incredible and comforting. All in all, while we would have paid anything to keep Luna from suffering, the cost of it all was extremely reasonable and we are now waiting on our baby’s ashes coming home. Thank you, City Vets, for helping us through the hardest time of our lives and for ensuring Luna got the best and most compassionate care we could have asked for, especially in the run up to Christmas when I’m sure you all would rather have been at home with your families. Thank you ♥️