City Vets Shore Road – Vets in Belfast
Clinic Overview
City Vets Shore Road is part of City Vets, an independent veterinary practice established in 2007 with multiple clinics. Based on the clinic’s own information, it’s set up for routine care (vaccinations, microchipping, neutering, dental treatment) as well as emergency care and health care plans.
From the latest reviews available, owners describe
- •Short-notice help for urgent cases, including being fitted in on a Saturday morning for a mouth mass check and scheduled for a next-working-day procedure.
- •Clear, conservative decision-making in serious cases: one owner reports the team recommended palliative care instead of a biopsy that had been planned (the owner noted it would have cost about £300 more to proceed).
- •Support around end-of-life care, with multiple reviews describing staff helping owners through euthanasia decisions with patience and empathy.
- •A contrasting theme around appointment availability, with one reviewer reporting surgery dates changed twice due to lack of vets and repeated difficulty booking for another pet.
Services
Services listed by the clinic include
- •Consultations
- •Vaccinations
- •Neutering
- •Dental treatment
- •Microchipping
- •Worm & flea products/sales
- •Emergency care
- •Health care plans
Services and scenarios specifically mentioned in reviews include
- •Assessment of a mass in a dog’s mouth
- •Surgery admission (with an intended biopsy discussed)
- •Palliative care recommendation for a serious condition
- •Euthanasia and related support for owners
Additional capability from structured clinic data
- •Veterinary Nurse Training facility
Pricing
- •One reviewer reported that proceeding with a planned biopsy would have cost about £300 more, and that the team advised against it in favour of palliative care.
- •Multiple reviewers describe pricing as reasonable, but no other specific figures are provided.
People
Named team members mentioned in reviews
- •Christina (nurse) – repeatedly thanked for being “very professional” and helpful during care for cats.
- •Rachel (receptionist) – repeatedly mentioned alongside Christina as friendly, helpful, and making an owner feel well looked after.
- •Head vet nurse (name not given) – one owner describes receiving a phone call during their dog’s procedure to explain what was found and discuss options (including recommending palliative care rather than continuing with a biopsy).
Reviews
4.4 stars from 245 reviews. “”
- •Empathy in difficult situations: multiple owners describe kind, patient support during rapid decline and euthanasia decisions.
- •Urgent scheduling and follow-through: one detailed review describes being fitted in the next morning and offered an emergency slot over a holiday period, with clear communication during the procedure.
- •Not pushing extra procedures: one owner reports the team advised against a biopsy and instead recommended palliative care.
- •Access/availability issues also reported: one reviewer describes surgery dates being changed twice due to vet availability and difficulty booking appointments over an extended period.
Special Services
Animals Treated at City Vets Shore Road
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – City Vets Shore Road
Opening Hours
Hours
Reviews for City Vets Shore Road
Note: Showing the 5 most recent Google reviews out of 245 we track in total. Recent reviews may not be representative of overall sentiment.
Stephen Mccarragher
a month ago
jola smiecikowska
3 months ago
I would like to thank City Vet Shore Road for taking such good care of my cats. Special thanks to the wonderful nurse Christina and the receptionist Rachel. I can't find words to describe these two girls. They are always smiling, ready to help and very professional. Thanks to them, I feel very well cared for here.
jola smiecikowska
3 weeks ago
I would like to thank City Vet Shore Road for taking such good care of my cats. Special thanks to the wonderful nurse Christina and the receptionist Rachel. I can't find words to describe these two girls. They are always smiling, ready to help and very professional. Thanks to them, I feel very well cared for here.
Sina Pollin
3 months ago
Truthly love the animals, am very happy they are close by.
Margarita Lismore
a month ago
Thank you City Vets l for your kind and compassionate care during a recent devastating and painful loss . Sadly Truffle , a much loved pet became very ill very quickly , and it was agonising to see her so weak and in so much distress .The staff at City Vets helped make the very painful decision to put her to sleep They were kind patient and very empathetic .Thank you . Goodbye little Truffle xxx
Margarita Lismore
4 months ago
Thank you City Vets l for your kind and compassionate care during a recent devastating and painful loss . Sadly Truffle , a much loved pet became very ill very quickly , and it was agonising to see her so weak and in so much distress .The staff at City Vets helped make the very painful decision to put her to sleep They were kind patient and very empathetic .Thank you . Goodbye little Truffle xxx
Paul
5 months ago
Very good and helpful
krzysztof t
4 months ago
Disappointed with the service. The surgery date for my pet was changed twice due to a lack of available vets which is very frustrating. I’ve also been trying to book an appointment for my second dog, but every time I call (every two weeks), I’m told to try again in a couple of weeks. No availability, no solutions. Absolutely ridiculous and unprofessional
Suzanne Ernst
10 months ago
We found a large mass in our little Luna’s mouth on Friday evening (20th Dec) and were panicked and distraught. City Vets Shore Road fitted her in for a check up first thing the next morning, on the Saturday. They scheduled Luna for a biopsy first thing Monday morning (23rd Dec), which I’m told was their only emergency appointment over the Christmas period and I’m so grateful that was available for her. While Luna was in surgery, the head vet nurse rang me to say that the vet had got a proper look at the mass and gave me the option to go ahead with the biopsy, but they recommended palliative care instead of putting her through the surgery. I chose the palliative care on their recommendation and I’m so grateful that they were straight up and so compassionate about the situation, they certainly could have made a good £300 more if they went ahead with the biopsy as agreed without saying anything. When I couldn’t just let her go on the operating table, they then fitted her in for euthanasia the next day, on Xmas Eve so we could have one last night with her. We were well looked after and Luna was treated like the little old queen she was, even though she was dreadfully sick during the procedure. She was running around playing and eating like a champ on Friday, and she was gone by Tuesday. As you can imagine, it was an incredibly quick and painful few days and my partner and I were well supported by all of the staff, even the lovely girl on reception was incredible and comforting. All in all, while we would have paid anything to keep Luna from suffering, the cost of it all was extremely reasonable and we are now waiting on our baby’s ashes coming home. Thank you, City Vets, for helping us through the hardest time of our lives and for ensuring Luna got the best and most compassionate care we could have asked for, especially in the run up to Christmas when I’m sure you all would rather have been at home with your families. Thank you ♥️
Lynsay D
a year ago
I've been taking my animals to City Vets, Shore Road for years and I'm very happy with the care they provide. They seem to really care about the animals. On a couple of occasions they have gone the extra mile with care and diagnostics. The prices are really reasonable too
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