Vets Now (Belfast) – Vets in Belfast
Clinic Overview
Vets Now is a corporate emergency-care provider (Vets Now) focused on out-of-hours treatment for small animals when regular practices are closed. Recent reviews describe pets being triaged and seen quickly (including “taken straight in with only a few minutes wait”), with reception sometimes greeting owners by name and providing calm support during emergencies. The clinic is repeatedly described as expensive for out-of-hours care, and experiences with staff professionalism are mixed: some owners highlight detailed explanations and clear options, while others report a lack of greeting/introductions during the visit.
Services
- •Out-of-hours emergency veterinary care for small animals (as stated on the clinic website summary).
- •Telephone triage/screening prior to attendance (mentioned in reviews; one owner found the screening call slow with “excessive questions” during a potential toxin ingestion case).
- •Emergency assessment and treatment for
- •Seizures (owner reports a “very long bad seizure” with options explained and discharge home after a few hours).
- •Suspected toxin ingestion (time-sensitive case described by an owner).
- •Injuries (multiple reviews mention injured dogs being seen promptly).
- •Eye emergencies, including stabilisation/overnight comfort ahead of an eye removal surgery arranged for the following morning with the owner’s usual vet (review notes they coordinated communication with the pet’s regular vet).
- •Specialties listed in the website summary: neurology and oncology (no further detail provided in the available source).
People
- •Matthew (front desk/reception): specifically praised for calming owners during an emergency, offering water/coffee, and being supportive during a seizure visit.
- •Caroline (vet): described as explaining the situation “in detail” and outlining treatment options clearly during an emergency seizure case.
- •Staff experience appears inconsistent across the latest reviews: some owners describe reception and vets as “excellent” and reassuring, while another describes not being greeted, not being told staff names/roles, and feeling a lack of warmth despite “sound” advice.
Reviews
Google rating: 4 stars from 519 reviews. - Speed of being seen in urgent situations: several owners describe being seen quickly, including “only a few minutes wait” and pets taken in promptly for injuries/out-of-hours issues.
- •Communication and options: owners mention detailed explanations and being given choices (e.g., seizure management options; discussion of odds and treatment paths for a serious eye case), plus communication with the pet’s regular vet to smooth next-day care.
- •Cost: out-of-hours care is repeatedly described as “very expensive.”
- •Front-desk and triage experiences vary: one owner praised a prompt, clear phone response and being greeted by name; another found the screening call too slow for a potential toxin ingestion window; another reported poor greeting/introductions on arrival despite feeling the clinical advice itself was fine.
- •Limits of emergency-only care noted by at least one owner: one review felt the immediate problem was addressed but expected more (e.g., IV fluids), and needed follow-up diagnostics and treatment elsewhere.
Animals Treated at Vets Now (Belfast)
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Vets Now (Belfast)
Opening Hours
Hours
Reviews for Vets Now (Belfast)
Note: Showing the 5 most recent Google reviews out of 519 we track in total. Recent reviews may not be representative of overall sentiment.
Joseph Larmor
in the last week
Vets Now answered my call promptly and dealt efficiently with my request. The instructions and directions to the vet surgery were clear, and the reception staff greeted me by name. It was a relief to be able to have our old dog seen so quickly.
Emer Terris
in the last week
We attended recently for out of hours care with our puppy. We were pretty disappointed with the service. The receptionist (purple long hair) didn’t even greet us, make eye contact or any kind of niceties on arrival. We waited in the waiting area and a woman came out, we don’t know if she was a nurse or a vet as again she never greeted us or told us what her name was. She just asked if someone had seen us yet and then she was the one who done the consult. The consult was fine, the advice was sound but we just felt a lack of professionalism, warmth and care. At the very end a young woman brought our puppy out to us and she was the total opposite of our first two experiences: smiling, warm and seemed like an animal lover. We didn’t have insurance so we were paying full price, which is fine if the care / people are worth it, but with the exception of the last lady we would never return here for the reasons given. I would pay the price tenfold for someone like the last lady we dealt with or another emergency service with better staff.
Claire McMillan
in the last week
Reception staff and vets excellent. Very expensive as out of hours. Initial screening call was excruciatingly slow. My dogs had ingested something potentially toxic so I had a window of time to get treatment Had my dog sustained a serious injury that was imminently life threatening the excessive questions not relevant to the situation could have a dramatic influence on the outcome.
Krystelle Wood
a week ago
Fantastic team, thank you so much for helping with Hugo when we needed you both times! 🥰
Conor McCormick
a week ago
My dog had an issue on the 28/12 Sunday, they were open and took my dog straight in with only a few minutes wait. Very quick and to the point diagnosis and treatment. Really brilliant and very friendly. My wee doggy is all happy as well
Sagrario Holbrook
a week ago
They catered for the immediate problem but I would have hoped that the would have put in on a drip considering how much fluids he had lost. As it stands I have had to bring to my usual vet twice and at the moment undergoing a scan, a drip and possibly surgery. I understand there is a limit to what they can do as an emergency but it wasn't enough.
Paula Graham
2 weeks ago
Vets now were extremely helpful and my injured dogs were seen to as soon as we had arrived. My experience with vets now was excellent and they were very compassionate and the care my dogs had was fantastic. I highly recommend Vets now if you have an injured or sick pet. I am truly grateful for their help and assistance. A***** 🙂
Annamaria Burleigh
a month ago
I had to rush my dog to the vets now out of hours service due a very long bad seizure, Matthew at the front desk couldn’t have been any better, calmed me and my partner down straight away and offered us water, coffee etc. The vet we got was Caroline and she was absolutely fab! Explained everything to us in detail and let us know what options we had to help my dog. After a few hours we were able to go home with my baby and if it wasn’t for vets now don’t want to think what would have happened. Forever grateful for the fab team.
Karen Houston
a month ago
My dog received excellent care here. The staff were extremely friendly and reassuring, and nothing was ever too much trouble. They made a difficult time much easier, and I felt my dog was in safe hands throughout. I would highly recommend them.😊
Clíona Moore
2 months ago
Vets Now were so helpful! Couldn’t rate them any higher. We had an emergency with our youngest dog who needed his eye removed, they provided several options for what courses of treatment we could take for our boy - all while being professional and honest about our situation and odds. We really did feel comforted and supported in whatever decision we chose as a family. They made our boy comfortable for the night and they communicated with our own local vets about our dog’s situation which made the following morning for his surgery as smooth as possible. My family and I are so grateful for the services they provided. It was all quite scary as his odds weren’t great. Our boy had his surgery the following morning and done fantastic. Thank you Vets Now!
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